Customer Service

Customer Service

Shipping and Delivery

Unlike many other websites that have special rules and lots of fine print, HUSH USA's shipping policy is simple!

Shipping is Always Discreet

All orders placed with HUSH USA ship in plain, brown boxes or unmarked manila envelopes. The senders name on the shipping label is HLM USA Inc.

Shipping is Always Fast & Guaranteed

Orders are processed, packaged and ready to ship within 24 hours! Parcel pick up from our state-of-the-art fulfillment centers on the East and West coasts. Shipping times vary based on location and where products are shipped from; shipping times are usually 1-5 business days. Hush USA has the option of several world class shipping partners; most shipments are carried via USPS Ground or Priority.

Orders over $49 ship FREE!*

Orders with a value below $49 are subject to a flat rate shipping of only $6.95.*

Orders shipping outside of the Continental Lower 48 <chrome_find class="find_in_page findysel findysel">States will be charged a flat rate $24.95 shipping charge.*

Deliveries to Military addresses (APO/FPO) and PO Boxes are shipped with USPS Priority & USPS First Class ONLY.

Estimated arrival excludes weekends and holidays.

Orders placed after 7pm EST begin processing the next business day.

*Shipping offers apply to order total before taxes and after all discounts have been applied. Extremely heavy packages and/or remote shipping destinations may not be eligible for FREE shipping offers and/or flat rate shipping. Other exclusions may apply.

Privacy & Security

To ensure your privacy please note that all orders ship in plain brown boxes with the return address/sender listed as Argyle Brands Corporation. In addition, the charge on your credit card statement will be listed as HLM USA Inc.

Click here to read our official Privacy and Security

Returns & Replacements

Due to State and Federal Laws, hygienic standards and the intimate nature of certain products; most items are not eligible for return or exchange.

All lingerie and undergarments, lubes, lotions, toy cleaners, bath and body products; as well as all adult toys and novelty items are final sale. Although we cannot offer any returns or exchanges for these items purchased, HUSH is committed to 100% Customer Satisfaction.

Please read all included manufacturers user manuals to ensure proper use, cleaning and storage. If a product becomes defective with use, the issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.

If you have any questions or concerns about the product(s) you have received, please do not hesitate to contact us Toll Free at 1.855.321.HUSH or via email at sales@hushusa.com. Hush Customer Service Representative is always available to answer any inquiries!

Damaged Shipments

In order for HUSH to accept a return for damages caused during shipping, a customer service representative must first be contacted for approval. Please see “How To Return Damaged Shipments.” Please note that if any security sticker(s) have been cut, poked, ripped or removed, the item is not eligible to be returned.

HUSH is not responsible for defects or damage caused by customer error. If a product becomes defective with use, any issue(s) must be brought to the attention of the manufacturer. Any manufacturer warranty claims must be submitted directly to the manufacturer, unless otherwise noted on your final receipt.

How to Return Damaged Shipments:

  1. Carefully read the Returns & Replacements Policy to ensure the item(s) you would like to return are eligible.
  2. Contact us at 1.855.321.HUSH or sales@hushusa.com for a RMA Number (return merchandise authorization number). Indicate the provided RMA# at the of your original invoice.
  3. Carefully package the merchandise approved for return along with the original invoice, and ship to the address provided:
  4. Once your return is received and inspected by the fulfillment centers, HUSH will;

*Ship replacement item(s) OR *Process a refund at which time a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Ordering

You can order 24/7/365 online using our easy and secure online ordering system.

Payment & Security

Payment can be made by VISA, Mastercard and PayPal. All transactions take place over an 256 bit SSL high-bit encryption server. Your credit card will be processed by Moneris, one of the world's largest and most secure real-time credit card processors. We do not store credit card information on web site servers. All transactions are made in United <chrome_find class="find_in_page">Sates Dollars (USD).

To ensure your privacy please note that all orders ship in plain brown boxes with the return address listed as HLM USA Inc. In addition, the charge on your credit card statement will be listed as HLM USA Inc.

Viewing & Tracking Orders

You can view your order and order history in your online HUSH Account (click here to login).

Once your order has been placed you will immediately receive a confirmation email. We will also notify you via email to confirm that your order has shipped.

Updating Account Information

To update your account information please click HERE

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